Shipping policy
Shipping at Avekaa
At Avekaa, we know how exciting it is to wait for an order you’ve chosen with love. Every order is carefully processed, quality checked, packed, and handed over to our delivery partners with care.
We aim to keep our shipping process transparent and straightforward so you know what to expect from the moment you place your order until it reaches you.
Dispatch & Delivery Timelines
India
Standard Dispatch: Within 5–7 working days
Delivery After Dispatch: Approximately 4–7 working days
International
Standard Dispatch: Within 5–7 working days
Delivery After Dispatch: Approximately 10–15 working days
Please note that the dispatch timeline and delivery timeline are separate. Delivery time begins only after your order has been dispatched.
Delivery timelines are estimates and may vary depending on the destination, courier serviceability, customs clearance, public holidays, weather conditions, or other circumstances beyond our reasonable control.
Order Processing & Dispatch
Our standard dispatch timeline is within 5–7 working days from successful order confirmation.
Every order is carefully processed and quality checked before being packed for dispatch.
During festive seasons, promotional sales, product launches, or periods of high order volume, processing and dispatch may take slightly longer.
Working days exclude Sundays and applicable public holidays.
Immediate Dispatch Products
Certain products may be available for Immediate Dispatch. Wherever applicable, this will be clearly mentioned on the respective product page.
Please check the product page for specific dispatch information before placing your order.
Pre-Booking, Made-to-Order & Customised Products
Products marked as Pre-Booking, Made-to-Order, Personalized, or Customized may require additional processing time beyond our standard 5–7 working days.
The applicable estimated dispatch timeline will be mentioned on the respective product page wherever applicable.
If an order contains both standard and Pre-Booking, Made-to-Order, Personalized, or Customized products, the complete order may be dispatched together once all products are ready, unless otherwise communicated.
Shipping Coverage – India
Avekaa delivers across India to serviceable PIN codes.
We work with reliable logistics partners, including India Post and other courier services, to ensure your orders are handled carefully and delivered safely.
Delivery availability and timelines may vary depending on the destination PIN code and courier serviceability.
Shipping Charges – India
Flat Shipping Charge: ₹80 per order
Free Shipping: On orders above ₹999
Any promotional free-shipping offers or changes to shipping charges will be communicated on our website.
UAE Orders
Customers in the United Arab Emirates (UAE) can conveniently place their orders directly through our website.
Simply add your preferred products to the cart, enter your UAE delivery address, and proceed to checkout.
Applicable international shipping charges will be calculated automatically during checkout based on your order and delivery details.
The estimated delivery time for UAE orders is approximately 10–15 working days after dispatch.
International Orders Outside the UAE
For international orders to countries other than the UAE, please contact us via WhatsApp or email before placing your order.
Our team will assist you with product availability, shipping options, applicable charges, and estimated delivery timelines.
Email: support@avekaa.in
WhatsApp: +91 91765 00814
Bulk Orders
For bulk orders, whether within India or internationally, please contact us directly before placing your order.
Our team will assist you with product availability, quantity requirements, pricing, shipping options, and delivery information.
Email: support@avekaa.in
WhatsApp: +91 91765 00814
International Customs Duties & Taxes
International shipments may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country’s authorities.
Unless specifically stated otherwise during checkout, any such customs duties, import taxes, or destination-country charges are the responsibility of the customer.
Customs clearance may occasionally affect the estimated delivery timeline.
Order Tracking
Once your order has been dispatched, tracking information will be shared via Email, SMS, or WhatsApp, wherever applicable.
You can track your shipment using the tracking number or tracking link provided by the courier partner.
Please allow some time after dispatch for the tracking information to become active.
Delivery Address & Contact Details
Customers are responsible for providing their full name, complete delivery address, correct PIN or Postal Code, and an active contact number while placing an order.
Please verify your shipping information carefully before completing your purchase.
If you need to change your delivery address or contact details, please contact us before your order is dispatched.
Once an order has been dispatched, we may not be able to modify the delivery information.
Avekaa will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
Customer Availability During Delivery
Please ensure that you or an authorised recipient is available to receive your shipment.
Our courier partner may contact you by phone or message to facilitate delivery.
Failure to respond to courier calls, repeated customer unavailability, refusal to accept the parcel, or failure to collect the shipment from the courier office may result in the parcel being returned to Avekaa.
Returned Shipments
An order will be considered a Returned Shipment when it is returned to Avekaa due to customer-related reasons such as an incorrect or incomplete delivery address, incorrect contact information, customer unavailability during delivery attempts, unanswered delivery calls or messages, failure to collect the parcel from the courier office within the specified period, or refusal to accept the shipment.
Once the parcel is returned to us, the customer may request re-dispatch.
Applicable re-shipping charges must be paid by the customer in advance before the order is dispatched again.
Orders returned due to customer-related reasons are not eligible for cancellation or refund.
This does not apply where the delivery failure is caused by an error attributable to Avekaa.
Delayed or Undelivered Orders
While we make every reasonable effort to meet the estimated delivery timelines, occasional delays may occur due to circumstances beyond our control, including courier network disruptions, weather conditions, natural disasters, government restrictions, public holidays, transportation disruptions, customs clearance, or remote delivery locations.
If your order is significantly delayed or has not been delivered within the expected timeframe, please contact our customer support team.
We will coordinate with the courier partner and make every reasonable effort to assist you.
Lost Shipments
If a shipment is confirmed as lost in transit by the courier partner, Avekaa will review the case and provide an appropriate resolution.
Depending on product availability and the circumstances, this may include a replacement or refund.
Damaged Packages
If your package appears visibly damaged at the time of delivery, we recommend taking clear photographs of the package before opening it.
We also strongly recommend recording an unboxing video while opening your order.
If the product inside is damaged, defective, or incorrect, please contact us within 48 hours of delivery in accordance with our Returns, Replacements & Refund Policy.
Order Cancellation
Orders may be cancelled only before they are processed for dispatch.
Once an order has been dispatched, it cannot be cancelled.
Orders refused or returned due to customer-related reasons after dispatch will be handled under the Returned Shipments section of this policy and will not be eligible for a refund.
Cash on Delivery (COD)
Cash on Delivery (COD) is currently not available.
All orders must be paid using the secure online payment methods available during checkout.
Contact Us
If you have any questions regarding your order, shipping, tracking, or delivery, please don’t hesitate to contact us. Our team will be happy to assist you.
Email: support@avekaa.in
WhatsApp / Phone: +91 91765 00814
Customer Support Hours: Monday – Saturday, 10:00 AM – 5:00 PM IST
At Avekaa, every order matters to us. We appreciate your trust and patience while we carefully prepare and deliver your purchase.