Refund policy
At Avekaa, Your Satisfaction Matters
Thank you for choosing Avekaa.
Every order you place with us is more than just a purchase,it's a reflection of the trust you've placed in our brand. We are committed to providing thoughtfully curated fashion and lifestyle products that combine quality, style, and value.
Before every order leaves our facility, it undergoes a careful quality inspection to ensure it reaches you in excellent condition. While we strive to deliver a flawless shopping experience every time, we understand that unexpected issues may occasionally occur during packaging or transit.
If something isn't right with your order, we're here to help. Our Return & Refund Policy has been designed to be transparent, fair, and simple for both our customers and our business.
Replacement Eligibility
We currently offer replacements only in the following situations:
You received a damaged product.
You received a defective product.
You received an incorrect product.
Returns, replacements, or refunds for any other reason are not accepted.
Reporting an Issue
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please include:
Your Order Number
Clear photographs of the product
Photographs of the package (if applicable)
An unboxing video (strongly recommended for faster verification)
Requests submitted after 48 hours of delivery may not be eligible for replacement or refund.
Unboxing Video
To ensure a smooth and faster resolution, we strongly recommend recording an uninterrupted unboxing video while opening your package.
The video should begin before opening the sealed package and continue until the product is fully visible.
While an unboxing video is not mandatory in every case, Avekaa reserves the right to request additional supporting evidence before approving a replacement or refund.
Conditions for Replacement
To qualify for a replacement, the product must:
Be unused and unworn.
Be unwashed.
Have all original tags attached.
Be returned in its original packaging.
Be free from stains, perfume, makeup marks, alterations, or any customer-caused damage.
Products that do not meet these conditions may not be eligible for replacement.
Products Not Eligible for Return or Replacement
Return or replacement requests will not be accepted for:
Change of mind after purchase.
Personal dislike of the product.
Preference for a different colour, design, style, fabric, or texture.
Incorrect size ordered by the customer.
Minor colour variations caused by photography, lighting, or screen settings.
Minor variations in print placement, embroidery, embellishments, texture, or handcrafted detailing.
Products that have been used, washed, worn, altered, or damaged after delivery.
Clearance Sale items.
Final Sale items.
Gift Cards.
Personalised or customised products.
Product Variation Disclaimer
Many of our products feature unique prints, embroidery, embellishments, handcrafted elements, or artisanal finishes.
Minor variations in colour, texture, weave, print placement, embroidery, or embellishments are natural characteristics of the product and should not be considered manufacturing defects.
Additionally, actual product colours may vary slightly due to photography, lighting conditions, and individual screen settings.
These natural variations are not eligible for replacement or refund.
Return Process
If your request is approved, our support team will provide detailed instructions for returning the product.
Please do not return any product without prior approval from Avekaa.
Products returned without authorization may not be accepted.
Depending on your location and courier availability, Avekaa may arrange a reverse pickup or request you to ship the product to our return address.
Return Shipping
If the replacement request is approved because the product received was damaged, defective, or incorrect, Avekaa will bear the applicable return shipping cost or arrange a reverse pickup wherever possible.
Refund Policy
At Avekaa, our first priority is always to provide a replacement whenever possible.
Refunds will only be issued under the following circumstances:
The replacement product is unavailable.
The product is permanently out of stock.
Avekaa is unable to fulfil the approved replacement request.
Approved refunds will be processed to the original payment method within 5–7 business days after the returned product has been received, inspected, and approved.
The time taken for the refund to reflect in your account may vary depending on your bank or payment service provider.
Order Cancellation
Orders may be cancelled only before they are processed for dispatch.
Once an order has been packed or shipped, cancellation requests cannot be accepted.
If your cancellation request is approved before dispatch, any prepaid amount will be refunded to the original payment method.
Product Availability
Although we make every effort to maintain accurate inventory, there may be rare occasions when a product becomes unavailable due to inventory discrepancies, supplier constraints, or unforeseen circumstances after an order has been placed.
In such cases, we will promptly inform you and offer one of the following options:
A full refund to your original payment method.
A replacement with a similar product (subject to your approval).
Store Credit, if preferred by you.
Fraud Prevention
To ensure fairness for all customers, Avekaa reserves the right to reject any replacement or refund request if:
The claim is found to be false or fraudulent.
The reported issue occurred after delivery due to misuse, improper handling, washing, or alteration.
The product has been intentionally damaged.
Sufficient supporting evidence is not provided.
Our decisions are made only after a careful review of the information provided.
Contact Us
If you need assistance regarding your order, we're always happy to help.
Email: support@avekaa.in (or your official support email once active)
WhatsApp / Phone: +91 91765 00814
Our customer support team will respond as quickly as possible and work towards providing the best possible resolution.